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Complaints Procedure
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Step 1
You can make a complaint by phone, email or in writing. The first
step is to contact the supervisor of the department providing
the service you want to complain about. Tell them the problem
and they will try and sort it out. In many cases they will
deal with your complaint on the spot. If not we will contact
you within one working day.
If you do not know who to contact ring our customer service department
on 01204 534311.
Step 2
If you are not satisfied with the answer you received at step
one, or you don’t want to contact the supervisor directly,
fill this form with your name and contact details and click send.
A senior manager will then investigate your complaint. We aim
to give you a full reply within three working days.
Step 3
If you are still not satisfied you can ask for your complaint
to be to be looked at by the Managing Director. The Managing
Director will deal with your complaint and give you a full reply
within three working days. |
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