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Warranty Information And Cover Details |
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System Warranty: - If at any time during the
warranty period, the computer equipment(s) listed overleaf (“the
machine (2)” shall become defective in operation Barry Bennett
Ltd shall, at our expense repair the equipment and restore it to
its pre-delivery state, including where necessary the provision
of replacement parts and reloading all the software bought with
the equipment and listed overleaf.
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Business Hours: -Barry Bennett Ltd shall arrange,
during business hours (9am – 5.30pm, Monday to Thursday 9am – 5pm
Friday), at any times convenient to both parties for the equipment
to be repaired. You will need to report the fault to Barry Bennett
Ltd. It will be necessary for you to speak to an engineer who will
take the call and ascertain from your description of the problem
whether this is covered by the warranty agreement (see paragraph
5), and arrange a repair call. It will be necessary to be adjacent
to the equipment in order to accurately relate a description of
the problem when it will also be possible to resolve (at our discretion)
any issues not covered by this warranty agreement and for which
a charge would normally be made (see paragraph 5).
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Place Of Service: -Service will be carried out
to the equipment only at the address (es) shown overleaf subject
to any agreement by the parties to the contrary.
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Workshop Repair: -The customer will allow Barry
Bennett Ltd, at our own discretion, to remove the machine for a
workshop repair where in the opinion of the engineer is necessary;
the equipment will be returned only to the address stated in the
warranty agreement.
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Customers Responsibility: - It is the customers
responsibility to ensure that the equipment supplied is kept in
a clean and suitable state, the customer is responsible for the
update of all virus definitions and has a responsibility to ensure
all software installed on the system is compatible with the supplied
system. Removal of any serial numbers will invalidate the warranty.
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Warranty Limitations And Exclusions: -All repairs
necessitated other than electro-mechanical faults, calls to the
machine where the services of a computer engineer prove to be unnecessary,
software problems caused by the operator due to misuse or ignorance,
accidental or malicious damage, are chargeable to the customer
at the standard rate at the time the fault is reported. Whilst
we would endeavour to provide a quotation before proceeding with
any chargeable repairs, a standard call out charge would always
be incurred if an on-site visit were made. All faults caused by
computer viruses are excluded and all work done to identify this
situation is chargeable at the standard call out rate. Any work
done to rectify this situation would be chargeable and quoted for.
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Customers Data: -Barry Bennett Ltd will use
its best endeavours to carry out our obligations hereunder as speedily
as possible, but will not be responsible for any loss, costs or
expenses arising directly or indirectly from any details in so
doing. IMPORTANT in the area of computer use it is VITAL that the
user takes backup copies of all data i.e. on floppy disk, CDROM
or data cartridges etc. During the servicing of a computer it may
be necessary to adopt certain procedures which will result in the
loss of data; returning the system to its pre-delivery state, the
engineer will always proceed with the assumption that all data
has been saved.
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Agreement Limitations: -If, owing to the non-availability
of spare parts or replacements or any other cause beyond the control
of Barry Bennett Ltd, we shall be unable to carry out our obligations
hereunder, we shall be entitled to determine this Agreement forthwith
by giving notice in writing to the customer to the effect, and
Barry Bennett Ltd’s liability shall be limited to the return
of the pro-rate unexpired portion of the premium paid, calculated
daily.
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Component Limitations: - Consumable parts, i.e.
parts that require replacement during the normal course of the
products usage, including without limitation, notebook batteries.
Components not critical to product function (e.g.: hinges, doors,
cosmetic features, frames) may not be covered in this agreement.
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Authorised Repairs: -It is a condition of this
Agreement that no repair, modification or upgrade shall be undertaken
by any person or persons not authorised by Barry Bennett Ltd.
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Agreement Transfer: -The Customer without the
consent of Barry Bennett Ltd shall not assign this Agreement.
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Charges: -The prices charged for this On Site
Warranty Agreement do not include the cost of major overhaul. Such
work will be quoted for, and work will be commenced when the quotation
is accepted.
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Provision Of Loan Equipment: - Loan equipment
will be provided to the customer when we have deemed it necessary
to remove any items supplied by us to be repaired or replaced.
The equipments supplied will be of a sufficient standard so as
the customer will be able to use all software and equipment originally
supplied by Barry Bennett Ltd.
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