1st Line Technical Support

1st Line Technical Support

Hours: Full time, Monday – Thursday 9.00am – 5.30pm, Friday 9.00am – 5.00pm
Salary: £17,000

A 1st Line Technical Support position has become available to join one of our busy teams, based at the head office in Bolton. Working within a fast-paced team, the successful candidate will be responsible for handling front-line support calls directly from customers who have technical issues with their computer equipment and peripherals.

Main Responsibilities

  • Answering first-line technical calls
  • Managing and prioritising outstanding calls
  • Dealing with email queries
  • Making call backs to students in a timely manner
  • Remote accessing of laptops to fix technical issues

For this role you must:

  • Have excellent IT skills including knowledge of Microsoft Office
  • Ability to resolve technical issues verbally or remotely
  • Excellent communication skills both verbal and written
  • Be articulate and numerate
  • Have the ability to prioritise and manage your own workload
  • Be able to work as part of a team or individually using own initiative
  • Remain calm and approachable in a busy environment, with a strong ability to multitask
  • Be able to cope under pressure
Benefits to include:
  • Competitive salary
  • Relaxed working environment
  • Private healthcare
  • 23 days holiday +bank holidays
  • Onsite gym
  • Organised company social events
  • Early finish on Fridays

This is a great opportunity for the right candidate and a very exciting time to be joining the business, to apply please send an up to date CV to recruitment@barrybennett.co.uk

Please Note - No Agencies

As a Disability Confident Employer, Barry Bennett will undertake to interview an applicant with a disability who meets the minimum criteria for a job vacancy and will consider them on their abilities. If you wish to be regarded as disabled for this purpose, please indicate this on your application.

Additionally, if you require information in accessible formats, please request this by emailing careers@barrybennett.co.uk

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