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Our Service To You
Barry Bennett Ltd prides itself on it's customer service. We aim to offer the highest service possible, offering the customer the option of a home delivery service along with installation and familiarisation, ensuring all the equipment is setup correctly and the customer has the confidence to use the software and hardware supplied.
Delivery is made as soon as all items on the order are in stock. This is usually done within 10 working days. The student is telephoned and a date and time to deliver is arranged. We keep the student informed at all stages of the order process:
- When we have received the order
- When we expect the order to be fulfilled
- When to arrange delivery
The delivery of the customer's equipment is undertaken by one of our highly trained technical staff. The system is then unpacked and setup for the customer. This, as we know, can be very important if the customer has a disability.
Familiarisation is an area in which we as a company have lead the field. The basic idea behind the process is to familiarize the customer with the equipment he / she has received. This includes all areas of the operating system and any software purchased, also how to use equipment such as printers and scanners etc, and instruction on how to connect to and use the internet. All these areas must be covered to the customer's satisfaction before the engineer leaves.