Non-Medical Help - Questionnaire review 14/15

Questionnaire review 14/15


Findings:
Did you find the referral process between the university and Barry Bennett quick and easy?

Comments provided:
"Impressed as to how quick it was"
"I found it straight forward"
"It was very straight forward and helpful"
"In the first semester I didn't know I could get help"

What did you think of the support you received?

Comments provided:
"Very knowledgeable and helpful and very accommodating if I have had to change times of session etc."
"My regular Note-takers are fabulous and Michelle from Barry Bennett is fabulous, she's always there to cater for my needs as soon as."
"The support from Barry Bennett has been to a great standard and if any issues do occur, I know assistance is only a phone call or email away. The support I receive from my study coach is also first rate and helped me achieve grades I thought were unachievable for me. So yes I am happy with the support."
"My support worker has really helped me to understand how to use the computer to access all course material and in understanding all course paperwork. I feel my confidence is improving weekly."
"I have received excellent support and help with my learning difficulties which helps my confidence when doing assignments."
"George is fantastic"
"Miss Antonia is one of the greatest teachers and mentors that I ever had she has helped me develop my academic writing."

If you had any queries did they get resolved fairly and promptly?

Comments Provided:
"An issue over a new study tutor was handled quickly and to a good standard."
"All excellent support"
"I never had problems with Barry Bennett"

Were the Barry Bennett office staff helpful and polite?

Comments Provided:
"Have had no issues"
"On the times I have rang the staff have always taken the time to listen to my concerns and have provided solutions to them, either during the call itself or if necessary they have followed up the issue and contacted me once it's been resolved."
"Everyone was kind and supportive and very informative"
"No comments Barry Bennett staff have always been very helpful"

Any general comments you would like to make?
"Thanks for giving me this help. Without this I am not able to do my nursing! Really appreciated"
"Very impressed with how quickly and efficiently everything went through and the support given was excellent"
"Thanks for the support your company has provided to me. It has enable a person who did not wish to ever go back to education of any form, after the experience of school, into someone who is now achieving A's & B's as a standard. Never thought it would be possible, but it is, and it's thanks to the support sourced by this company."
"Just to say thank you for the help"
"I am really happy with the support I have received so far"
"I like the dedication they put in to help"
"Keep up the good work"
"John is a credit to the company and is very helpful"
"Tom my support mentor is very clear, positive and very helpful"
"I have been really pleased with the help and support I have received from the staff and support workers from Barry Bennett, both emotionally and physically."
"I attend Uni one day a week and work 4 days a week. Having a session straight after uni makes it a long day. It would be great if I could have a session on another day and nearer home." – Student contacted and new Tutor allocated that can meet the student nearer to her home.
"Found the process really useful and helpful overall"

Please contact Michelle Hume if you have any questions or queries regarding this document.
t: 01204 551821
e: michelle.hume@barrybennett.co.uk