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Complaints Procedure

 
Step 1
You can make a complaint by phone, email or in writing. The first step is to contact the supervisor of the department providing the service you want to complain about. Tell them the problem and they will try and sort it out. In many cases they will deal with your complaint on the spot. If not we will contact you within one working day. If you do not know who to contact ring our customer service department on 01204 534311.

Step 2
If you are not satisfied with the answer you received at step one, or you don’t want to contact the supervisor directly, fill this form with your name and contact details and click send. A senior manager will then investigate your complaint. We aim to give you a full reply within three working days.

Step 3
If you are still not satisfied you can ask for your complaint to be to be looked at by the Managing Director. The Managing Director will deal with your complaint and give you a full reply within three working days.
 
 
 
 
 
 
 
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