As a company we are taking the outbreak of the COVID-19 Virus very seriously and as such have set about implementing our business continuity plans.
As we are ISO 9001, 14001 and 27001 certified, we have extensive contingency plans in place which are operational and will extend further as and when government guidelines regarding the virus change.
We have measures in place to protect both our staff and students in the areas of; ergonomic and technical assessments, delivery set up & familiarisation, and assistive technology training.
Additionally, please rest assured that during our prep / repair processes, our team are using new gloves for each piece of equipment touched and all items are being sanitised before and after any work is carried out. Returned items are also being quarantined for a period of 48 hours before any evaluation / work commences.
We would also respectfully ask all our customers to follow the government guidelines on self-protection: https://publichealthmatters.blog.gov.uk/2020/03/04/coronavirus-covid-19-5-things-you-can-do-to-protect-yourself-and-your-community/
All our office-based and field staff have been instructed to follow the guidelines and self-isolate if necessary. Our office-based staff are fully functional to work from home ensuring business continuity and the highest standards of customer care are in place
Delivery, set-up & familiarisation appointments (IT equipment & software)
All our delivery appointments are now drop-off only. Our engineers / couriers to complete on-the-doorstep handover maintaining 2m distancing as per government guidelines. You will not be asked to sign for your delivery.
When arranging your delivery appointment, we will book you in for a remote installation / familiarisation appointment which will take place online with an AT trainer. If you have received equipment and still require help with setting up, please contact email@example.com
Ergonomic / furniture deliveries
These appointments are now available only with drop-off at the doorstep. No assembly will take place in customer’s homes. Should you require assistance with assembly please contact firstname.lastname@example.org or visit our youtube channel where you will find a range of setup guides.
All our training appointments are taking place online until further notice. If you have a pre-booked face-to-face appointment, our AT trainers will contact you on the day of your appointment to set up a remote session. You will subsequently receive a link to join an online training session where you can speak to their trainer through your computer. At this stage our trainer will run through a disclaimer containing all the important information before the session commences.
Online training is carried out on 1-to-1 basis and is designed to be hands-on, allowing customers to use the equipment and software to its full potential.
Ergonomic / technical assessment appointments
If you have been referred to Barry Bennett for an ergonomic / technical assessment and you have yet to receive contact from us, your assessment is currently on-hold. This is at the instruction of Student Finance England due to restrictions placed on remote ergonomic assessments.
We will be in contact to arrange your home assessment as soon as SFE lift these restrictions.
Deliveries of equipment: Items in short supply
Some peripheral items which we receive through our supply chain are currently in short supply due to restrictions on items being imported into the country and limitations on quantities which we are currently able to purchase from our suppliers.
Unfortunately this means that some items are missing from orders which we are currently sending out to students.
We are doing our best to source alternatives where possible and if you are missing items from your delivery, we will send these out as soon as stock becomes available to us.
Non-Medical Help appointments
As you may be aware, many universities have now suspended face to face lectures as a precautionary measure regarding Corvid-19.
For some of you, we are aware that you may no longer be able to attend university as a result of the lectures being suspended and that you may be concerned how this will affect your academic support. We would encourage you to still access your support during this period as it will help to maintain your studies and prevent any further disruptions.
If you are receiving Tutoring or Mentoring support this can continue remotely using a number of online options. We must ask that you stay aware of any updates from your university regarding closures and access your support via an alternative method if you are able to.
A short guide is available on how you can conduct the remote sessions and what you may need in order to continue your sessions with your support workers. Please email email@example.com to request a copy.
If you wish to continue your Tutoring and Mentoring support at this time, we advise you have a discussion with your support workers to find out how you can conduct the sessions in a way that suits you both. Again, we do encourage you to continue with your support and we will try to make the transition to remote support as smooth as possible.
For those of you in receipt of Note Taking/Study Assistance/Library Support/Lab Support, if your university is still open and lectures are continuing, then this support will proceed as usual until further notice. If your university has already suspended face to face lectures but you feel that you still need to access your support, please speak with your universities disability team to discuss your options.
If you receive a support type not listed above, please do not hesitate to contact us and we shall discuss with you how your support will be conducted.
We hope that your support can continue as smoothly as possible over this period.
If you have any questions do not hesitate to contact us at firstname.lastname@example.org