At Barry Bennett we pride ourselves on excellent customer service. We aim to offer the highest service possible, offering the customer the option of a home delivery service along with installation and familiarisation, ensuring all the equipment is setup correctly and the customer has the confidence to use the software and hardware supplied.
Barry Bennett have been operating as an Assistive Technology Service Provider (ATSP) for over 20 years. We supply computer systems, specialised software, hardware and ergonomic solutions along with familiarisation, training and aftercare to disabled students in receipt of the Disabled Student Allowance throughout the UK.
The main business operations are located at our head office in Bolton where our dedicated quotations, sales orders and scheduling teams ensure that each student receives the highest levels of customer service from the point of placing their order through to arranging a convenient delivery date.
Our online order system allows the student to place their order 24 hours a day, 7 days a week from a PC, tablet or mobile phone device. The orders are then received directly by the sales team and processed within 1-2 working days. The same system provides information on upgrading DSA funded computers along with 100s of available options for computers and accessories should they wish to consider those options.
All our staff are disability awareness trained and work to exceptionally high levels of customer service to ensure that the order process is as seamless and stress-free as possible.
To ensure we maintain the highest standards for delivery, installation and familiarisation, all field staff are permanently employed by Barry Bennett. They are fully trained in their roles, CRB checked, disability awareness trained, and undergo regular monitoring and appraisals to ensure the student receives the best possible service.
Delivery is made as soon as all items on the order are in stock. This is usually done within 7-10 working days. The student is telephoned and a date and time to deliver is arranged. We endeavour to keep the student informed at all stages of the order process:
- When we have received the order
- When we expect the order to be fulfilled
- When to arrange delivery / training
Installation is undertaken on request and involves firstly the installation of all software purchased and full testing of all hardware -this procedure takes place in our workshop by our in-house technical staff.
The delivery of the customer's equipment is undertaken by one of our highly trained technical staff. The system is then unpacked and setup for the customer. This, as we know, can be very important if the customer has a disability.
Familiarisation is an area in which we as a company have lead the field. The basic idea behind the process is to familiarize the customer with the equipment he / she has received. This includes all areas of the operating system and any software purchased, also how to use equipment such as printers and scanners etc. and instructions on how to connect to and use the internet. All these areas must be covered to the customer's satisfaction before the engineer leaves.
Where necessary we can provide chaperones, female only trainers, carer support training and translators for hearing impaired students.
Our team of 26 trainers are either certified as, or working towards, Edexcel Level 3 in Preparing to Teach in the Lifelong Learning Sector (QCF) or equivalent.
Training sessions can be carried out face-to-face at the student's home, campus or alternatively, remotely via a broadband internet connection.
With one of the largest and most experienced AT remote training teams in the UK, we are able to provide a customer tailored service that is perfectly placed to train and support students in their requested environment at a date and time which is most convenient for them.
Our remote training sessions are delivered using a hugely successful internet based training deployment software with the highest security end-to-end 128-bit AES encryption. Training can be carried out on a one-to-one or group basis giving carers and support workers the opportunity to join in the sessions. Students can request male or female trainers and choose from morning, afternoon, evening and weekend availability.
If students require help with any of the equipment supplied by Barry Bennett, our friendly technical support team are available to assist them. Where a student contacts our help desk by email, we will endeavour to respond within a 2 hour period from receipt of the communication.