Tech Support FAQ

Tech Support FAQ


 

Printer setup videos

How do I install my new Epson fax printer? - https://www.youtube.com/watch?v=n03G38MGtrc

How do I install my new Epson XP 5000 series? - https://www.youtube.com/watch?v=Yn1o8aXz7M4

How do I install my new HP Deskjet 2700 series - https://www.youtube.com/watch?v=8ifQwPytCqU

How do I insert ink into my Canon Pixma 5 ink printer? - https://www.youtube.com/watch?v=ClatsqL3LgA

How do I insert ink into my Canon Pixma 2 ink printer? - https://www.youtube.com/watch?v=zYXMmFvWVm4

How do I install my Canon TS 6000 series? - https://www.youtube.com/watch?v=oUyeeG01pvQ

Printer issues

Common Printer Problems
My printer isn't printing clearly
Resolution
Follow the information on this video

https://www.youtube.com/watch?v=EYtFq3Po8HU

Common Printer Problems
The paper is jammed in my printer.
Resolution
Follow the information on this video

https://www.youtube.com/watch?v=r587ORkC4yw

Common Printer Problems
My printer isn't picking up the paper.
Resolution
Follow the information on this video

https://www.youtube.com/watch?v=aH23zIb750w

The paper is jammed in my MG5750 printer
Solution - Remove paper jam
Resolution
If you are struggling to remove the paper that is jammed in your printer, the back of the printer can be removed to reveal the paper jam.

If you look at the back of the printer there is an arrow, if you just push in the direction the arrow is pointing in, the back will flip open and should reveal the paper jam so you can remove it.

Canon Pixma MG5750 printer is not picking up paper
Solution - Carry out the Canon Pixma MG5750 roller cleaner process
Resolution
The link below will show you how to run the automated cleaning process for the printer’s rollers. This should help the printer to pick up paper again.

For best results please run this process 2-3 times.

https://ugp01.c-ij.com/ij/webmanual/Manual/All/MG5700%20series/EN/BG/bg-maintenance2400.html

Canon Pixma MG5750 printer is not printing clearly
Solution - MG5750 print head clean
Resolution
The link below will show you how to run the print head cleaning functions on your printer.

https://ugp01.c-ij.com/ij/webmanual/PrinterDriver/M/MG5700%20series/1.0/EN/PPG/dg-c_cleaning_or.html

Canon Pixma MG6851 printer is not picking up paper
Solution - Canon Pixma MG6851 roller cleaner
Resolution
The link below will show you how to run the automated cleaning process for the printer’s rollers, this should help the printer to pick up paper again

For best results please run this process 2-3 times.

https://ugp01.c-ij.com/ij/webmanual/Manual/All/MG6800%20series/EN/BG/bg-maintenance2400.html

Canon TS6250 printer is not picking up paper
Solution - Canon TS6250 roller cleaner
Resolution
The link below will show you how to run the automated cleaning process for the printer’s rollers, this should help the printer to pick up paper again,

For best results please run this process 2-3 times

https://ugp01.c-ij.com/ij/webmanual/Manual/All/TS6200%20series/EN/UG/ug-143.html

Software issues

My Texthelp software says the trial period has ended
Solution - Texthelp activation windows

Resolution
Make sure you’ve activated Texthelp Read&Write using your Product Code. To activate Texthelp Read&Write,

  1. Click on the Information button on the Read&Write toolbar and go to About Read&Write.
    Texthelp activate
  2. Enter your Read&Write Product Code, then click Activate.

Why are most of the buttons on the Texthelp Read&Write toolbar greyed out?
Make sure you’ve activated Read&Write using your Product Code.
Resolution
Texthelp

Chair adjustments

RH Logic 400 chair adjustment

Resolution


Watch the adjustment video on the RH Logic 400 chair

Spira Plus High Back chair adjustment

Resolution


Watch the adjustment video on the Spira Plus High Back

Hag Capisco chair adjustment

Resolution


Watch the adjustment video on the Hag Capisco chair

Everest Posture chair adjustment

Resolution


Watch the adjustment video on the Everest Posture chair
Ergo Dynamic chair adjustment

Resolution


Watch the adjustment video on the Ergo Dynamic chair