Tech Support FAQ
Printer setup videos
How do I install my new Epson fax printer? - https://www.youtube.com/watch?v=n03G38MGtrc
How do I install my new Epson XP 5000 series? - https://www.youtube.com/watch?v=Yn1o8aXz7M4
How do I install my new HP Deskjet 2700 series - https://www.youtube.com/watch?v=8ifQwPytCqU
How do I insert ink into my Canon Pixma 5 ink printer? - https://www.youtube.com/watch?v=ClatsqL3LgA
How do I insert ink into my Canon Pixma 2 ink printer? - https://www.youtube.com/watch?v=zYXMmFvWVm4
How do I install my Canon TS 6000 series? - https://www.youtube.com/watch?v=oUyeeG01pvQ
How do I install my new Epson XP 5000 series? - https://www.youtube.com/watch?v=Yn1o8aXz7M4
How do I install my new HP Deskjet 2700 series - https://www.youtube.com/watch?v=8ifQwPytCqU
How do I insert ink into my Canon Pixma 5 ink printer? - https://www.youtube.com/watch?v=ClatsqL3LgA
How do I insert ink into my Canon Pixma 2 ink printer? - https://www.youtube.com/watch?v=zYXMmFvWVm4
How do I install my Canon TS 6000 series? - https://www.youtube.com/watch?v=oUyeeG01pvQ
Printer issues
Common Printer Problems
My printer isn't printing clearly
Common Printer Problems
The paper is jammed in my printer.
Common Printer Problems
My printer isn't picking up the paper.
The paper is jammed in my MG5750 printer
Solution - Remove paper jam
Resolution
If you are struggling to remove the paper that is jammed in your printer, the back of the printer can be removed to reveal the paper jam.
If you look at the back of the printer there is an arrow, if you just push in the direction the arrow is pointing in, the back will flip open and should reveal the paper jam so you can remove it.
If you are struggling to remove the paper that is jammed in your printer, the back of the printer can be removed to reveal the paper jam.
If you look at the back of the printer there is an arrow, if you just push in the direction the arrow is pointing in, the back will flip open and should reveal the paper jam so you can remove it.
Canon Pixma MG5750 printer is not picking up paper
Solution - Carry out the Canon Pixma MG5750 roller cleaner process
Resolution
The link below will show you how to run the automated cleaning process for the printer’s rollers. This should help the printer to pick up paper again.
For best results please run this process 2-3 times.
https://ugp01.c-ij.com/ij/webmanual/Manual/All/MG5700%20series/EN/BG/bg-maintenance2400.html
The link below will show you how to run the automated cleaning process for the printer’s rollers. This should help the printer to pick up paper again.
For best results please run this process 2-3 times.
https://ugp01.c-ij.com/ij/webmanual/Manual/All/MG5700%20series/EN/BG/bg-maintenance2400.html
Canon Pixma MG5750 printer is not printing clearly
Solution - MG5750 print head clean
Resolution
The link below will show you how to run the print head cleaning functions on your printer.
https://ugp01.c-ij.com/ij/webmanual/PrinterDriver/M/MG5700%20series/1.0/EN/PPG/dg-c_cleaning_or.html
The link below will show you how to run the print head cleaning functions on your printer.
https://ugp01.c-ij.com/ij/webmanual/PrinterDriver/M/MG5700%20series/1.0/EN/PPG/dg-c_cleaning_or.html
Canon Pixma MG6851 printer is not picking up paper
Solution - Canon Pixma MG6851 roller cleaner
Resolution
The link below will show you how to run the automated cleaning process for the printer’s rollers, this should help the printer to pick up paper again
For best results please run this process 2-3 times.
https://ugp01.c-ij.com/ij/webmanual/Manual/All/MG6800%20series/EN/BG/bg-maintenance2400.html
The link below will show you how to run the automated cleaning process for the printer’s rollers, this should help the printer to pick up paper again
For best results please run this process 2-3 times.
https://ugp01.c-ij.com/ij/webmanual/Manual/All/MG6800%20series/EN/BG/bg-maintenance2400.html
Canon TS6250 printer is not picking up paper
Solution - Canon TS6250 roller cleaner
Resolution
The link below will show you how to run the automated cleaning process for the printer’s rollers, this should help the printer to pick up paper again,
For best results please run this process 2-3 times
https://ugp01.c-ij.com/ij/webmanual/Manual/All/TS6200%20series/EN/UG/ug-143.html
The link below will show you how to run the automated cleaning process for the printer’s rollers, this should help the printer to pick up paper again,
For best results please run this process 2-3 times
https://ugp01.c-ij.com/ij/webmanual/Manual/All/TS6200%20series/EN/UG/ug-143.html
Software issues
My Texthelp software says the trial period has ended
Solution - Texthelp activation windows
Resolution
Make sure you’ve activated Texthelp Read&Write using your Product Code. To activate Texthelp Read&Write,
- Click on the Information button on the Read&Write toolbar and go to About Read&Write.
- Enter your Read&Write Product Code, then click Activate.
Why are most of the buttons on the Texthelp Read&Write toolbar greyed out?
Make sure you’ve activated Read&Write using your Product Code.
Resolution
Chair adjustments
RH Logic 400 chair adjustment
Resolution
Watch the adjustment video on the RH Logic 400 chair
Resolution
Watch the adjustment video on the RH Logic 400 chair
Spira Plus High Back chair adjustment
Resolution
Watch the adjustment video on the Spira Plus High Back
Resolution
Watch the adjustment video on the Spira Plus High Back
Hag Capisco chair adjustment
Resolution
Watch the adjustment video on the Hag Capisco chair
Resolution
Watch the adjustment video on the Hag Capisco chair
Everest Posture chair adjustment
Resolution
Watch the adjustment video on the Everest Posture chair
Resolution
Watch the adjustment video on the Everest Posture chair
Ergo Dynamic chair adjustment
Resolution
Watch the adjustment video on the Ergo Dynamic chair
Resolution
Watch the adjustment video on the Ergo Dynamic chair