Help desk & technical support

Help desk & technical support


Opening times:
08:30am - 5:30pm Monday - Thursday
08:30am - 5:00pm Friday

Freephone - 0800 089 6386

Standard - 01204 551 818


Type talk:
18001 0800 089 06386

If you need technical support with any of your DSA approved equipment, please click here to complete our simple form - a member of the team will then contact you to resolve your issues.

Tech Support FAQ
A selection of common tech support questions, printer problems, software issues and chair adjustment videos

Windows 10 upgrades - Important Notice
Please contact the technical support team before upgrading from Windows 7 or 8 to 10 as it may be that some assistive software will no longer function and this would affect any warranty already supplied by Barry Bennett.

If we were asked to un-install Windows 10, to collect a machine and re-install Windows 7 or 8 would incur a cost of £72 (incl VAT) which would be requested in advance from the student.

Most assistive software is download only. Please log in to your student portal to access your download links, serial codes, book online training and view your warranty and insurance document.

Remote desktop support
Go To Assist remote software. Our technician will guide you through the process of remotely connecting to your computer to enable us to diagnose your issues.

GoToAssist remote software - Click here

Patches and downloads
Malwarebytes spyware removal - Download
PDF Reader – Download