Technical support

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Technical support

Opening times:

08:30am - 5:30pm Monday - Thursday
08:30am - 5:00pm Friday

Contact us:

Freephone: 0800 089 6386
Standard:   01204 551 818
Email:          [email protected]
Type talk:   18001 0800 089 06386
Help desk & technical support

Tech support contact form

If you need technical support with any of your DSA approved equipment, please click here to complete our simple form - a member of the team will then contact you to resolve your issues.

Frequently Asked Questions

A selection of common technical support questions and answers / videos to help you resolve minor issues with printers, software and chair adjustments.

Software downloads

We have provided all the information needed to download and activate your software from the portal

Click here to login to the portal
MacOS Monterey
Please be aware that should you decide to upgrade your current MacOS to Monterey 12.0, this may result in loss of functionality with your installed assistive technology applications, including connectivity with other accessories and hardware. If you have any questions in relation to updating your MacOS, we recommend that you contact our technical support team prior to applying any updates.

Please note that once installed this update cannot be rolled back to the previous version.

Remote desktop support
Go To Assist remote software. Our technician will guide you through the process of remotely connecting to your computer to enable us to diagnose your issues.

GoToAssist remote software - Download

Patches and downloads
Malwarebytes spyware removal - Download
PDF Reader – Download