Warranty is our promise to repair or replace a product that develops a fault within a fixed period. A fault would be the manufactural breakdown of a complete item or component within that item.
Consumers are provided with such guarantees under the Consumer Rights Act 2015, additional to these statuary obligations, ATSPs provide additional coverage depending on the requested warranty period for each individual student.
Warranty can be briefly summarised as the repair and /or replacement of goods which have developed a manufactural fault.
A student’s warranty is allocated for the duration of time stated on their order and cover commences
from the date the equipment / software is delivered.
Please note: Batteries are only covered by warranty for one year due to them being classed as a consumable.
Issues not covered by warranty are:
Support is the assistance provided to students for all warranty claims which do not involve a fault with the item(s). This includes software related issues with an operating system and assistive technology which we have provided.
Our Technical Support team can be contacted 8:30am – 5:00pm Monday to Friday by telephone: 0800 089 6386 / 01204 551 818, or email: [email protected]
Where you contact our help desk by email, we endeavour to respond within a 2-hour period from receipt of the communication.
Maintenance is the ongoing maintenance of software and hardware originally provided to the student and to a degree runs alongside support.
